Shipping Policy

Processing Times

Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

Once your order has been dispatched, estimated delivery times are:

• UK Standard Delivery: 2–5 business days

• UK Express Delivery: 1–2 business days

• International Delivery: 5–14 business days

Please note that delivery times are estimates and may vary due to circumstances outside our control, including courier delays, adverse weather, customs processing, or public holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method.

Any applicable free-shipping offers will be clearly stated on our website.

Order Tracking

When your order has been dispatched, you will receive a confirmation email containing tracking information where available.

International Orders

International customers are responsible for any applicable customs duties, import taxes, or other fees charged by their country's authorities. These charges are not included in the product or shipping price unless explicitly stated.

Incorrect or Incomplete Addresses

Please ensure your delivery address is correct before completing your order. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible with photographs of the packaging and the damaged item.

If your order appears to be lost or has not arrived within the expected delivery timeframe, contact us so we can investigate with the carrier.

Contact Us

If you have any questions about shipping or your order, please contact our customer service team through the contact details provided on our website.